Wed. Sep 27th, 2023

36 46: The number to call to reach the Assurance Maladie

You wish to contact your primary health insurance fund ? You want information about your rights, you have a problem with a reimbursement or you want to obtain a European card ? To contact the CPAM : dial 3646. Find out everything you need to know to make the most of this service.

How to reach Ameli by phone ?

To contact the Primary Health Insurance Fund (CPAM), you must dial on your phone the 3646. It’s a unique number. In case you are calling from abroad, it is necessary to dial the number: +33 184 90 36 46.

When you contact your CPAM, remember to bring your social security number, you will be asked. If you have difficulties to reach them by phone, for example if you can’t contact them during their opening hours because of your work or other reasons, you can also contact them by courier or by mail. You have to connect to your ameli account.

Once in your personal space, you will arrive at a page with different headings, one of them is entitled “My steps”. After selecting it, click on “Write a message”, you then have the choice between different objects for your message, you just have to choose the most adapted to your request. Then, let us guide you. This way, an email will be sent to the insurance company. A FAQ is also available in which you will find the answer to many questions.

If you are not in a hurry or have connection problems, you can also go directly to the Caisse primaire d’assurance maladie or send a letter.

3646 is also the number of the Social Service

Since February 25, 2021, the Social Service is accessible at 3646. To the question asked by the operator “Express your request”, answer “Social Service”. The Social Service is a service dedicated to health, disability and aging. It is available to insured persons who have financial concerns, access to care, but also home maintenance or loss of autonomy. You can also contact them for problems related to your job.

Is the 3646 free of charge? ?

Since July 1, 2020, the 3646 The call is no longer surcharged, you will only pay the cost of the call applied by your operator.

Why contact the health insurance fund ?

The health insurance fund is at your side for your health, maternity, economic problems, employment..

You may need to contact your insurance company for :

  • Your health card.
  • A certificate of your rights.
  • An EHIC card (European Health Insurance Card).
  • To benefit from complementary health insurance (formerly CMU: universal health coverage).
  • To be helped by the Social Service.
  • Your reimbursements for care provided, your medical expenses, your daily allowances.
  • Your health payments.
  • Your rights to social security.
  • The list of addresses of health examination centers.
  • A change in your family situation (a future birth, a separation, a death…).
  • Declare your attending physician.
  • Have been in contact with a positive person at COVID-19.
  • Declare a work stoppage or an accident at work.
  • Declare a beneficiary.

When to call 3646 ?

When you contact the 3646, some hours are less busy with calls and the waiting time will therefore be less important. In 2014, the estimated average waiting time was 2 minutes 30. Nevertheless, this waiting time will fluctuate depending on your place of residence, the day you call and the time of day.

It has been observed that there are more calls between 10 a.m. and 12 p.m., then between 2 p.m. and 4 p.m. So, in order to reduce your waiting time, choose the time slots when the system is open. The average number of calls is between 9 and 10 a.m. and lower between 8:30 and 9 a.m.

Depending on the day of the week, your waiting time will also vary. On Mondays and Tuesdays, the number of calls is higher throughout the day. We therefore advise you to call between Wednesday and Friday, either at opening time or a little before closing time. This way, you will have less time to wait. Before contacting 3646, log on to your Ameli space.

From your account, you can report a change of situation or address, you can also consult your reimbursements, etc..

The opening hours of the Caisse primaire d’assurance maladie’s telephone line

The CPAM telephone line is open from 8:30 am and closes at 5 pm, Monday to Friday. Nevertheless, these schedules can vary from one region to another. Indeed, when you contact the CPAM, you are redirected to the fund of your choice, depending on where you live.

Get more protection with an accessible mutual insurance

In France, we have a social protection system that many countries envy us. Social security allows us to’To be globally well protected in case of’We are not allowed to have an accident or illness, and to be treated without ruining ourselves, as it is the case for all of us’Unfortunately, this is still the case in many countries. By phone, you can reach the’health insurance in order to be able to pay for your health insurance’knowing a little more about your situation and your rights.

But in some cases, notably for sick leave, eyeglasses, dental care or hearing protection, the’Health insurance does not allow you to pay for your health insurance’To be covered at 100%. A majority of French people are thus in need of health insurance’obligation to take out a mutual insurance policy to be better protected. This implies additional costs, which are not covered by the health insurance system’a part of the population simply cannot afford it…

To lighten your daily burden, you can subscribe to a mutual health insurance accessible to all by clicking on this link. Everyone should have the right to’be protected in all situations.

It is easy to find a cheap mutual insurance on the ferrets website. All you need to do is’indicate who the’You will have to answer a few questions. The system then automatically compares more than 20 different offers in just two minutes before offering you a selection of the best ones’This is a particularly attractive offer in your situation, and above all it is adapted to your needs. Yes, the best offers are not at all the same depending on the type of insurance you want to get’Whether you are retired or young and active ! In the end, this system allows us to have a better understanding of our rights’save more than 240€ per year…

You will finally find a cheap complementary health insurance offer that will allow you to face all the situations in which the social security does not cover you’was not able to help you.

By admin